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Turn text into revenue

Reach your guests with live chat and messaging. Use ourchatbot for better service and more bookings.

See it in action

NEW check out our Facebook Messenger Marketing feature. The first 1000 marketing messages sent are for free!

used by great hotels like:

LiveRate platform features

Reach guests anywhere, anytime with our messaging platform.

  • one inbox

    Connect to guests

    Let guests message you by incorporating our chat widget onto your website. It is easy to use, perfect for mobile, and fully customizable so that you can begin talking to guests immediately.

    We connect your webchat, Facebook Messenger and Telegram accounts into one inbox. So you have all direct guest communication in one tool.

  • automated chatbot

    Chat(bot) with ease

    Our platform makes it simple for your staff to automate responses to common requests, personally respond to more complex questions, track conversations, and forward special requests to the right department.

  • new bookings

    New booking channel

    Our automated booking flow opens up a new, commission-free booking channel for your hotel. We connect with your existing booking engine, so you can use the tools you already have.

  • messenger marketing

    Person based marketing

    Our messaging marketing platform makes it easier to personally reconnect with guests. With automated segments based on the conversations your can share customized offers, give rewards, book their next stay, encourage them to write a review, and more.

    Opening rates of messenger marketing campaigns are over 80% – that is 4x better than email!

  • “With LiveRate we not only offer modern guest service via chat but we have a new booking channel as well. Guests enjoy a fast and easy way of communicating.”
    Olaf Feuerstein
    managing director, Freizeit In
  • “Our guests enjoy communicating with us directly in an easy way receiving the information they are looking for. We can deliver our service before they even book.”
    Zeev Rosenberg
    general manager, i31 Berlin

Powerful numbers

28%

of all conversations end up in a booking request.

4

x CTR

improvement compared to email campaigns.

25

%

decrease in customer service time and cost.

Amazing Features

segmented users

send out messenger marketing campaigns to auto generated segments based on chats and other signals.

cross-device ready

Our chat widget works on all devices (desktop, mobile, tablet) and is easy to integrate. 

scheduled broadcast

You can choose to send out marketing messages on the spot or schedule for a later time.

Team member

Create a group of people that all can live chat with guests. So you can better distribute and manage all conversations.

Google Maps directions

Provide directions for your guest directly within your chat using our google maps integration.

Custom greetings

Show the personality of your hotel by customize your welcome message and other text.

central office ready

You can have chats from multiple hotels /outlets be answered from one single login. Perfect for your centralized reservation office.

QR-code ready

Show a QR-code at check-in or all around the hotel to capture more guests connection with you over messaging.

lead generation

Outside of business hours you can collect emails from your guests to follow up on their request later and not lose them.

We help you send the right message

Contact our team for a free demo

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